Privacy Policy

Welcome to DRiiP Detailing (hereinafter, "we," "us," "our"). We are committed to protecting your privacy and ensuring you have a positive experience when using our Services (including our website, online booking portal, and any related features). This Privacy Policy explains what Personal Information we collect and how we use, share, and protect it.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please discontinue using our Services.

This Privacy Policy applies to the information we collect:

• Through our website (including but not limited to any domain associated with DRiiP Detailing),
• Through in-person interactions (e.g., when you book a detailing service on-site),
• When you communicate with us via email, phone, or other channels,
• Through any online booking platforms or third-party service providers who assist us in delivering our Services.

It does not apply to information collected by third parties that we do not control, even if their links appear on our website. We encourage you to review the privacy policies of any third-party sites or services you visit.

• “Personal Information” means information that identifies, relates to, describes, or can be associated with an individual, such as name, address, email, telephone number, or similar details.
• “Services” means any products or services offered by DRiiP Detailing, including in-person car cleaning and detailing, our website, online booking system, or other digital properties.

We may collect various types of information from and about users of our Services, including:

• Contact Information: Name, email address, phone number, postal address.
• Payment Information: If you purchase our services, we may collect payment card information or other payment details; however, we often rely on third-party payment processors who handle this information on our behalf.
• Appointment Details: Vehicle type, desired services, date, time, and location for detailing services.
• Communication Content: Any information you choose to share with us by email, phone, live chat, or other means.

• Usage Data: When you visit our website, we may collect your IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies and Similar Technologies: We may use cookies, web beacons, or similar technologies to store session information and recognize you when you return to our site.

We may receive information about you from third-party booking platforms, payment processors, marketing affiliates, or other service providers if you use their services to connect with us.

We may use the information we collect for the following purposes:

1. To Provide Services: Schedule and perform car detailing and cleaning services, process payments, and communicate with you about your appointments.
2. To Improve Our Services: Analyze usage data to improve our website, Services, and user experience.
3. To Communicate: Send administrative or promotional emails, confirm appointments, and provide customer support.
4. To Enforce Our Terms & Policies: Ensure compliance with our Terms & Conditions and other policies.
5. Legal Obligations: Comply with laws, regulations, subpoenas, or court orders.

We do not sell your Personal Information. We may share or disclose information in the following circumstances:

1. Service Providers: We may share information with third-party vendors or contractors performing services on our behalf (e.g., payment processing, hosting, marketing).
2. Legal Compliance: We may disclose information to law enforcement, government agencies, or authorized third parties as required by law or when we believe disclosure is necessary to protect our rights, prevent fraud, or respond to a government request.
3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.
4. Consent: We may share your information for other purposes if you provide your consent.

• Cookies: Small data files stored on your device that help us remember information about your visit, such as your preferences.
• Analytics: We may use Google Analytics or similar tools to collect information about user interactions with our site.
• Opt-Out: You can usually configure your browser to reject cookies, but doing so may limit some functionality on our website.

We retain your Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy or for the duration required by law, whichever is longer. When no longer needed, we take reasonable steps to securely dispose of or anonymize your Personal Information.

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your Personal Information, no method of data transmission or storage is 100% secure.

Our Services are not directed to individuals under the age of 13 (or 16 where applicable). We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us so we can take steps to remove such data.

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

1. Access and Correction: The right to request a copy of your information and to correct inaccuracies.
2. Deletion: The right to request deletion of your Personal Information, subject to certain exceptions.
3. Opt-Out: The right to opt out of certain data uses (e.g., marketing communications).

To exercise these rights, please contact us at the details provided below. We may require verification of your identity before responding to such requests.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

1. Right to Know: You can request more information about the categories and specific pieces of Personal Information we collect, use, disclose, or sell.
2. Right to Delete: You can request deletion of your Personal Information.
3. Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request under the CCPA, please contact us with “CCPA Request” in the subject line or message.

If you are located in the European Economic Area (EEA) or another region with laws governing data collection and use, you may have the right to:

• Request Access to your Personal Information,
• Request Correction or Deletion,
• Object to or Restrict certain processing,
• Data Portability,
• Withdraw Consent at any time where we rely on your consent.

We process your Personal Information based on legitimate interests, consent, or as necessary to perform a contract with you. To exercise these rights, contact us at the details below.

Our website or Services may contain links to other websites or services not operated by us. We do not control and are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites or services you visit.

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the revised Policy. If we make material changes, we will notify you by prominent notice on our website or via email (if we have your email address on file).

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• DRiiP Detailing
• Address: North Hollywood (Valley Village), California
• Email: [Your Email Address]
• Phone: [Your Phone Number]

We aim to respond to all legitimate inquiries in a timely manner.

By continuing to use our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.